Customer Support Specialist

About Green Jade Games

Green Jade Games are a progressive casino game developer working in the regulated online space, headquartered in Malta, Europe. Founded in 2017, Green Jade Games have a catalog of over 20 games from three unique game genres, including Arcade Skill games, an emerging category in which Green Jade Games have a strong market lead.

What you will be doing?

We’re looking for a Customer Support Specialist who can gets things done in an environment that combines collaboration and individual responsibility. Your primary goal will be to handle day-to-day support cases, answer questions, and efficiently resolve issues. You can work well under pressure in a fast-paced, high-volume environment.

This is a truly exciting opportunity to join a fast-growing, self-funded start-up that strives to create a fast-paced, supportive, and fun working environment.

Responsibilities

  • Handle all help desk’s most frequent questions;
  • Decrease incoming volume by striving toward first contact resolution 
  • Demonstrate customer relationship skills and maintain a positive company image during all interactions with customers;
  • Utilise various support tools and systems;
  • Escalate issues that cannot be resolved quickly and spot broader trends in support requests;

About You

  • At least 2 years previous experience working in a customer service role.
  • Excellent English communication skills, both verbal and written.
  • Ability to work on time sensitive issues and provide timely resolutions and clear customer communication.
  • A natural problem-solver
  • Ability to successfully maintain and meet required performance standards (i.e., KPIs, quality, attendance, promptness).
  • Ability to multitask, prioritise and manage time effectively.
  • A self-starter and willingness to learn.
  • Experience with JIRA and Confluence
  • Excellent reporting skills using Word, Excel and PowerPoint.

Send your application

To Apply please send us your CV and Cover Letter to [email protected] and we will review this and get back to you as soon as we can.

Working with Green Jade Games

Do you feel you have what it takes to be part of our team?

Here at Green Jade Games, we are looking for something different, someone different.

Passion

Growing Company

Fun

Creative