Customer Support Specialist

About Green Jade Games

Green Jade Games are a progressive casino game developer working in the regulated online space, headquartered in Malta, Europe. Founded in 2017, Green Jade Games have a catalog of over 20 games from three unique game genres, including Arcade Skill games, an emerging category in which Green Jade Games have a strong market lead.

What you will be doing?

We’re looking for a Customer Support Specialist who can gets things done in an environment that combines collaboration and individual responsibility. Your primary goal will be to handle day-to-day support cases, answer questions, and efficiently resolve issues. You can work well under pressure in a fast-paced, high-volume environment.

This is a truly exciting opportunity to join a fast-growing, self-funded start-up that strives to create a fast-paced, supportive, and fun working environment.

Responsibilities

  • Handle all help desk’s most frequent questions;
  • Decrease incoming volume by striving toward first contact resolution 
  • Demonstrate customer relationship skills and maintain a positive company image during all interactions with customers;
  • Utilise various support tools and systems;
  • Escalate issues that cannot be resolved quickly and spot broader trends in support requests;

About You

  • At least 2 years previous experience working in a customer service role.
  • Excellent English communication skills, both verbal and written.
  • Ability to work on time sensitive issues and provide timely resolutions and clear customer communication.
  • A natural problem-solver
  • Ability to successfully maintain and meet required performance standards (i.e., KPIs, quality, attendance, promptness).
  • Ability to multitask, prioritise and manage time effectively.
  • A self-starter and willingness to learn.
  • Experience with JIRA and Confluence
  • Excellent reporting skills using Word, Excel and PowerPoint.
Teams: Customer Support
Types: Full Time
Locations: Malta Remote

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